- Introduction
- Collecting personal information
- Using personal information
- Disclosing personal information
- International data transfers
- Security of personal information
- Amendments
- Your rights
- Third party websites
- Updating information
- About cookies
- Our cookies
- Analytics cookies
- Third party cookies
- Blocking cookies
- Deleting cookies
- Retaining and deleting personal data
1. Introduction
1.1 We are committed to
safeguarding the privacy of our website visitors; in this policy we
explain how we will treat your personal information.
1.2 By using
our website and agreeing to this policy, you consent to our use of
cookies in accordance with the terms of this policy.
1.3 The
‘Privacy and Cookies Policy’ and ‘Terms & Conditions’ may be changed
or updated occasionally to meet the requirements and standards.
Therefore, the Customers’ are encouraged to frequently visit these
sections to be updated about the changes on the website. Modifications
will be effective on the day they are posted.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including your email address);
(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(d) information relating to any purchases you make of our services (including your name, business address, billing address, telephone numbers, email address and card details);
(e) information that you post to our website for publication on the internet (including your user name, business detals, profile and business related pictures and reviews);
(f) information contained in or relating to any communication that you send to us (including [the communication content and metadata associated with the communication); and
(g) any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(i) send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(k) deal with enquiries and complaints made by or about you relating to our website;
(l) keep our website secure and prevent fraud; and
(m) verify compliance with the terms and conditions governing the use of our website.
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
3.5 All our website financial transactions are handled through our payment services provider, PayPal.
4. Disclosing personal information
4.1 We may
disclose your personal information to any of our employees, officers,
insurers, professional advisers, agents, suppliers or subcontractors
insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of
our group of companies (this means our subsidiaries, our ultimate
holding company and all its subsidiaries) insofar as reasonably
necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c)
in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and
reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e)
to any person who we reasonably believe may apply to a court or other
competent authority for disclosure of that personal information where,
in our reasonable opinion, such court or authority would be reasonably
likely to order disclosure of that personal information.
4.4 We will not pass any debit/credit card details to third parties
4.5 Except as provided in this policy, we will not provide your personal information to third parties.
5. International data transfers
5.1
Information that we collect may be stored and processed in and
transferred between any of the countries in which we operate in order to
enable us to use the information in accordance with this policy.
5.2
Information that we collect may be transferred to the following
countries which do not have data protection laws equivalent to those in
force in the European Economic Area: the United States of America,
Russia, Japan, China and India.
5.3 Personal information that you
publish on our website or submit for publication on our website may be
available, via the internet, around the world. We cannot prevent the use
or misuse of such information by others.
5.4 You expressly agree to the transfers of personal information described in this Section 5.
6. Security of personal information
6.1 We
will take reasonable technical and organisational precautions to prevent
the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
6.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
6.4
You acknowledge that the transmission of information over the internet
is inherently insecure, and we cannot guarantee the security of data
sent over the internet.
6.5 You are responsible for keeping the
password you use for accessing our website confidential; we will not ask
you for your password (except when you log in to our website).
6.6
We take appropriate steps to ensure data privacy and security including
through various hardware and software methodologies. However, we cannot
guarantee the security of any information that is disclosed online’.
7. Amendments
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy by email or through the private messaging system on our website.
8. Your rights
8.1 You may instruct us to
provide you with any personal information we hold about you; provision
of such information will be subject to:
(a) the supply of
appropriate evidence of your identity (for this purpose, we will usually
accept a photocopy of your passport certified by a solicitor or bank
plus an original copy of a utility bill showing your current address).
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.4
In practice, you will usually either expressly agree in advance to our
use of your personal information for marketing purposes, or we will
provide you with an opportunity to opt out of the use of your personal
information for marketing purposes.
8.5 In some circumstances you
have the right to the erasure of your personal data without undue
delay. Those circumstances include: the personal data are no longer
necessary in relation to the purposes for which they were collected or
otherwise processed; you withdraw consent to consent-based processing;
the processing is for direct marketing purposes; and the personal data
have been unlawfully processed. However, there are certain general
exclusions of the right to erasure. Those general exclusions include
where processing is necessary: for exercising the right of freedom of
expression and information; for compliance with a legal obligation; or
for the establishment, exercise or defence of legal claims.
9. Third party websites
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9.3
If you provide any information to such third parties different rules
regarding the collection and use of your personal information may apply.
You should contact these entities directly if you have any questions
about their use of the information that they collect.’
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
11. About cookies
11.1 A cookie is a file
containing an identifier (a string of letters and numbers) that is sent
by a web server to a web browser and is stored by the browser. The
identifier is then sent back to the server each time the browser
requests a page from the server.
11.2 Cookies may be either
“persistent” cookies or “session” cookies: a persistent cookie will be
stored by a web browser and will remain valid until its set expiry date,
unless deleted by the user before the expiry date; a session cookie, on
the other hand, will expire at the end of the user session, when the
web browser is closed.
11.3 Cookies do not typically contain any
information that personally identifies a user, but personal information
that we store about you may be linked to the information stored in and
obtained from cookies.
11.4 Cookies can be used by web servers to
identify and track users as they navigate different pages on a website
and identify users returning to a website.
12. Our cookies
12.1 We use session and persistent cookies on our website.
12.2 We use cookies to make our website work including:
- Making our shopping basket and checkout work
- Determining if you are logged in or not
- Remembering your search settings
- Remembering if you have accepted our terms and conditions
13. Analytics cookies
13.1 We use Google Analytics to analyse the use of our website.
13.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
13.3 The information generated relating to our website is used to create reports about the use of our website.
13.4 Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/.
14. Third party cookies
14.1 Our website also uses third party cookies.
14.2 Third party cookies used by our website are set out below:
(a)
So you can easily “Like” or share our content on the likes of Facebook
and Twitter we have included sharing buttons on our site. The privacy
implications on this will vary from social network to social network and
will be dependent on the privacy settings you have chosen on these
networks.
16. Deleting cookies
16.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files
(b)
in Firefox (version 47), you can delete cookies by clicking “Tools”,
“Options” and “Privacy”, then selecting “Use custom settings for
history” from the drop-down menu, clicking “Show Cookies”, and then
clicking “Remove All Cookies”; and
(c) in Chrome (version 52),
you can delete all cookies by accessing the “Customise and control”
menu, and clicking “Settings”, “Show advanced settings” and “Clear
browsing data”, and then selecting “Cookies and other site and plug-in
data” before clicking “Clear browsing data”.
16.2 Deleting cookies will have a negative impact on the usability of many websites.
15. Blocking cookies
15.1 Most browsers allow you to refuse to accept cookies; for example:
(a)
in Internet Explorer (version 11) you can block cookies using the
cookie handling override settings available by clicking “Tools”,
“Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox
(version 47) you can block all cookies by clicking “Tools”, “Options”,
“Privacy”, selecting “Use custom settings for history” from the
drop-down menu, and unticking “Accept cookies from sites”; and
(c)
in Chrome (version 52), you can block all cookies by accessing the
“Customise and control” menu, and clicking “Settings”, “Show advanced
settings” and “Content settings”, and then selecting “Block sites from
setting any data” under the “Cookies” heading.
15.2 Blocking all cookies will have a negative impact upon the usability of many websites.
15.3 If you block cookies, you will not be able to use all the features on our website.
17. Retaining and deleting personal data
17.1
This Section 17 sets out our data retention policies and procedures,
which are designed to help ensure that we comply with our legal
obligations in relation to the retention and deletion of personal data.
17.2
Personal data that we process for any purpose or purposes shall not be
kept for longer than is necessary for that purpose or those purposes.
17.3
We will retain your personal data for the following periods, at the end
of which periods it will be deleted or anonymised:
(a) usage data will be retained for a period of 36 months following the date of collection
(b)
customer account data will be retained for so long as the associated
account remains open and for a period of up to 7 years following the end
of the year during which the corresponding account was inactive
(c)
transaction data will be retained for a period of up to 7 years
following the end of the year during which the relevant transaction
occurred
(d) newsletter data will be retained for for so long as the relevant person remains opted-in to notifications
17.4
If you leave a comment, the comment and its metadata are retained
indefinitely. This is so we can recognise and approve any follow-up
comments automatically instead of holding them in a moderation queue
17.5
Notwithstanding the other provisions of this Section 17, we may retain
your personal data where such retention is necessary for compliance with
a legal obligation to which we are subject, or in order to protect your
vital interests or the vital interests of another natural person.